Customer Care Executive
At Trustbend Packers & Movers, we pride ourselves on delivering exceptional moving and logistics services to our clients. We are looking for a Customer Care Executive in Dubai who is passionate about providing outstanding support and addressing customer needs with professionalism and empathy. If you thrive in a dynamic environment and are committed to customer satisfaction, we would love to have you join our team.
Key Responsibilities:
- Client Support: Serve as the primary point of contact for clients, handling inquiries, booking requests, and providing information about our services.
- Issue Resolution: Address customer concerns promptly and professionally, ensuring timely resolution and maintaining client satisfaction.
- Follow-up Communication: Conduct follow-up calls or emails post-service to gather feedback and ensure a positive experience.
- Service Coordination: Collaborate with operations and logistics teams to ensure smooth execution of scheduled moves, keeping clients informed of any updates or changes.
- Documentation and Reporting: Maintain accurate records of client interactions, feedback, and any reported issues, submitting regular reports to the management team.
- Upselling and Cross-Selling: Identify opportunities to suggest additional services that may benefit the client, enhancing customer satisfaction while supporting business growth.
- Customer Relationship Management: Build strong relationships with clients to encourage repeat business and referrals, reinforcing our reputation for reliable and friendly service.
Requirements:
- Experience in Customer Service: Previous experience in customer care, preferably within the logistics or moving industry.
- Excellent Communication Skills: Fluent in English, with strong verbal and written communication skills. Proficiency in additional languages is a plus.
- Problem-Solving Skills: Ability to handle complaints and resolve issues effectively, maintaining a calm and friendly demeanor under pressure.
- Organizational Skills: Strong ability to multitask, prioritize, and manage time efficiently.
- Proficiency in CRM Software: Familiarity with CRM systems and Microsoft Office Suite to log interactions and manage client information.
- Client-Focused Attitude: A passion for helping clients and a commitment to delivering exceptional customer service.
Join Trustbend Packers & Movers in Dubai as a Customer Care Executive and play a vital role in ensuring our clients have a seamless and stress-free moving experience. Your dedication to excellent customer support will be instrumental in building lasting client relationships and upholding our commitment to quality service.